Funtime Scooter Since 1999

Buyer is responsible for registering, licensing and operating the motor scooter in accordance with state and local laws and ordinances. Seller makes no representations that the motor scooter is legal for operation in your city and state. 

Minor assembly is required as with any other crated wholesale vehicle. It is not too difficult to assemble. It is prudent to point out that improper assembly can result in injury and even death. If you are not mechanically inclined, you should have it assembled by a professional or supervised by someone who is mechanically inclined. Please remember that by purchasing a scooter online you are responsible for performing the setup that a dealer would normally perform; such as hooking up the battery, checking tightness of all nuts and bolts, (changing oil,) etc. Occasionally some units may need other routine items checked/adjusted such as adjusting the carburetor idle and mixture screws on gas scooters, checking to insure wires connected good. 

While we will gladly assist you with any technical questions, we cannot refund or exchange your unit if you cannot perform these basic functions or refuse to let a shop do it for you. 

IT IS VERY IMPORTANT TO CHECK THE TIGHTNESS OF ALL NUTS AND BOLTS AFTER ONE TO TWO HOURS OF RIDING TIME, AND PERIODICALLY AFTER THAT. ALL NUTS AND BOLTS HAVE BEEN TIGHTENED TO FACTORY SPECIFICATIONS, BUT IT IS POSSIBLE FOR THEM TO VIBRATE LOOSE, ESPECIALLY ON THE EXHAUST AND WHEELS. 

The buyer holds full responsibility to check and make sure the scooter is safe before riding. Scooter riding activities involve risks and dangers of serious bodily injury, including but not limited to, disability, paralysis and death. These risks and dangers may be caused by your own actions, or inactions, or by the actions or inactions of others participating in the activity; also, by the condition in which the activity takes place, or the negligence of others, and there may be other risks and social and economic losses either known to you, not known to you or not readily foreseeable at this time and by purchasing you certify that you fully accept and assume all such risks and all responsibility for such losses, costs, and damages incurred as a result of your participation in any scooter activity and that you hold harmless Funtime Products and its agents from any of these losses and damages; furthermore, you certify that you are at least 18 years of age (to purchase) and of legal age of majority in the jurisdiction in which you reside. Remember, you must inspect all equipment before using it and take full responsibility for assuring that the equipment is in good working order and safe to use. Finally, you understand that you are responsible for any damage to equipment.

Warranty

X-Treme drop ships the scooter(s) to Funtime's customers. The purchaser can contact X-Treme directly for warranty support and questions by opening a support ticket and informing X-Treme that the purchaser is a Funtime customer.

X-Treme's support department winter hours are Monday through Thursday 9 AM to 4 PM CST. Summer hours are Monday through Friday 9 AM to 4 PM CST.

Warranty

X-Treme Electric Scooters Manufacturers and Wholesale Distributors offers a 30-day limited bumper-to-bumper manufacturer's warranty on all scooters and accessories. The warranty starts the day the scooter is delivered to the purchaser. This warranty covers factory defects and defaults only. It does not cover misuse or broken parts caused by the user or by any other event. X-Treme will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping and handling costs. 

Battery Warranty

The warranty does offer a full 6-month even trade on defective batteries. If any battery should become faulty within 6 months from the purchase date X-Treme will replace the battery free of charge. X-Treme may require that old batteries be returned to them for exchange. If you have questions about X-Treme's warranty, please contact X-Treme's support department by opening a support ticket. A friendly representative will get back to you quickly.

Limited Warranty Details: What is covered and what is not covered:

1. Scooter body: Damage to any plastic/fiberglass part that is a result of shipping is covered only if it occurred during shipping. Shipping damage must be reported within 1 day to be covered under warranty. Otherwise, the plastic/fiberglass body parts are not covered under this warranty. If, after careful inspection by X-Treme's shipping department, it is determined that the scooter was damaged during shipping (digital photos may be required by e-mail), X-Treme Scooters, at it's discretion, will supply, free of charge, the necessary replacement parts to fix the damaged scooter. X-Treme will not pay labor charges to install such parts.
2. Tires, tubes and kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. Light bulbs and fuses: Light bulbs are covered for 30 days only. Fuses are not covered and can be bought for less than .50 cents each at any auto supply store or Wal-Mart type of retail outlet.
4. During the first 30 days of the warranty: X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the purchaser of the scooter. X-Treme may require certain parts to be shipped back to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the customer. Call tags will never be issued.
5. Extended battery warranty: If your battery becomes defective within 6 months of the purchase date, X-Treme will replace the battery free of charge.

Pocket Bike and All Gas Powered Scooters Warranty: Manufacturer's defects will only be covered:

1. Engines are not covered. Each engine is started, tuned up and tested before X-Treme ships the pocket bike to the customer. Failure to premix oil with the gas is not covered.
2. Pull starters are not covered. This item is expected to break after several uses. Pocket bike owners should keep this spare part on hand. Scooter pull starter can be purchased online.
3. Spark plugs are not covered. Spark plug wire is not covered if damaged from engine heat. It is suggested that each pocket bike owner keep 2 or 3 spare spark plugs on hand.
4. Tires, tubes and flat tires are not covered unless damaged during shipping. (Damage must be reported to X-Treme within 1 day of receiving pocket bike).
5. Kick stand is not covered.
6. Damage caused due to an improperly adjusted chain falling off, broken sprockets, brake rotors and wheel bearings are not covered. Customers should take care to tighten the chain after each ride. There should be no play in the chain.
7. Battery (on super bikes and batteries in electric pocket bikes) will be covered for 6 months.
8. Light bulbs are not covered under warranty due to the excessive natural vibration that occurs in gas pocket bikes with 2 stroke engines. Excessive vibration is normal.
9. Gas leaks are not covered since all gas leaks can easily be fixed.

Return Policy:

Scooter and pocket bike returns are not allowed. Any scooter or pocket bike that arrives at X-Treme's warehouse without an authorized RMA number on the outside of the shipping carton will be refused. X-Treme will however, during the 30-day warranty period, provide the purchaser with free parts and free live telephone technical support (X-Treme will phone the purchaser back after the purchaser opens a support ticket and requests a phone call), (See details above). Please contact X-Treme's support department should you need assistance. X-Treme Scooters will not be responsible for shipping charges on received or refused packages. Freight collect and COD packages will not be accepted. X-Treme never issues call tags.

Any returns with fraudulent RMAs or unauthorized call tags will be refused.

In the rare occasion that a special circumstance scooter return is allowed, the scooter must be packed up in it's original shipping carton or a suitable substitute, all accessories and parts must be included and you must write our RMA (Return Merchandise Authorization) number clearly on the outside of the carton or we will refuse your shipment. Return shipping charges are the responsibility of the customer.

S&H charges are not refundable if customer refuses delivery (other than for damage), if customer cancels order after order is placed or if customer refuses to allow our technical support department to assist them in solving the problem.

Damage that occurs during shipping and handling is not covered under X-Treme's warranty. The purchaser can process a claim directly with the carrier. If the purchaser is not sure if the product was damaged through shipping, please contact X-Treme's support department. Often X-Treme will cover damage to the body parts if it is damaged during shipping and reported within 1 day of receiving the scooter. If you have a problem, just check with X-Treme to see if it's covered by opening a scooter support ticket.